Once again, snaps, props, whistles, and cheers for this excellent plumbing service. I bought a water heater from Sears about a year and a half ago, and one morning this past week, I ended up without hot water. I went out to the water heater, and found that the pilot light had extinguished. So I called PGE, and they 1) ONLY had all day appointments, without any reasonable notification of WHEN the tech would show up; and 2) Would be delighted to help me --sometime next week. Ugh. Neither of those options looked real attractive, and having to heat up water and then drag a pail into my shower to pan-shower was a drag, so I did my usual search on the internet and came up with the Miracle Plumbing. The very helpful and very friendly office manager sent over CHRIS to help me out. ALL of this was done via phone, I was busy at work. Chris came right over, called me to tell me he was at my home, and promised to call me back when he'd finished. Chris called back, as promised, and Chris' diagnosis was, the pilot light was on but would not stay on because the gas control valve was not working --on a year and a half old unit! Chris was great about explaining everything to me, and offered to order the needed part, and install it, and then quoted me the price for their work, which sounded extremely reasonable. HOWEVER, I purchased plenty of insurance for the water heater when I bought it, and I decided to make Sears live up to their warranty. Chris gave me a very carefully documented bill, which absolutely helped me in getting Sears to replace the broken gas valve on the heater. These folks at the Miracle Plumbing are as honest as they are helpful, and if I have a plumbing issue in the future, I know who I'm going to call!
San Jose, CA
First I would like to say you guys are amazing. Thank you for fixing my bathroom. I have had other plumbing companies and you guys are by far the best. I will definitely recommend you guys.
Silicon Valley, CA
We had a plumbing emergency with a leaky shower that, after attempting to repair, ended up being a drippy hole in the wall. We didn't call Miracle Plumbing until Monday and they were the first ones to be able to come right out, in less than an hour. Wecould have called them Sunday as their prices are fixed so no double-or triple-time for weekend calls, now we know. Anyway, we got Phil to help us and he was awesome. Very knowledgeable and did great work. He was able to fix another small nagging item in the same shower and also gave us bids for future work we'll need. You could probably find cheaper service, but for us, the pieceof mind that they know what they are doing and the prompt and courteous service is worth a few extra bucks. He even called us the next day to check in and provide some additional info. We'll absolutely use them again for our plumbing needs.
Had Phil out to replace PRV (was leaking) and shut off valve at the service entrance to the house. Called Miracle Plumbing at 8:30 am and spoke with Judy, who was fabulous. Phil was at my house by 10:00 am, and also called me to let me know he was on his way. He was polite, professional and did great work -everything you could ask for. It wasn't cheap, but considering I called a few other local plumbers and never got call backs... Unfortunately, there comes a point where I'm willing to pay a bit of a premium for prompt, reliable, and professional service. Would certainly utilize their services again...Thanks Phil!
Anish P. San Jose, CA
I had a great experience with this company and didn't even have to have the technician come to my house!. Phil helped me troubleshoot my issue over the phone and told me to try a few things before I pay to have him come out to my place. Low and behold his troubleshooting technique work and my garbage disposal started to work again! I was also very pleasantly greeted over the phone by the lady answering calls and she even followed up to see if everything worked out for me! Great customer service! Thanks
Marie L. San Jose, CA
Phil was awesome. He came out within half an hour or so of me calling. Took care of our shower issue quickly and efficiently. Definitely will keep this service handy for next time we need a plumber. Highly recommend.
Drew H. Campbell, CA
Phil & Judy Save Christmas Party! Yep... Saturday afternoon -just two hours before we were to start our festivities -we had toilets not flushing and sewage backing up in the tub and shower. We were amazed how many plumbers only work M-F and no weekends.Sadly, the party seemingly must be cancelled. Finally, as one last attempt we make the call to Miracle Plumbing. The phone was promptly answered by Judy with enthusiasm. She listens to the problem, and understands exactly how this could ruin our planned affair. She says she will see what she could do. Within 5 mins she calls back with great news. Phil is in the neighborhood and will be here within a half hour. Phil arrives, quickly diagnoses the situation, gives usa reasonable quote and one hour later we have running toilets again. The festivities are set to start in 30 minutes and we are good to go! Thank you to Miracle Plumbing for going out of their way to fix what could have been How The Grinch Stole our Christmas Party!
Rick W. San Ramon, CA
What a night...I came down to the kitchen after bathing the kids and found a puddle of water on the kitchen floor and a crack in the ceiling.I went on goggle and called Miracle Plumbing. They certainly deserve their five stars. Chris gave me an estimated time, called when he was on his way and was excellent. He did a very thorough inspection, found our problem, solved our problem. He was very polite, chatted with the kids and knows his stuff. We don't wear shoes in the house and I was super impressed when I turned around and saw he had shoe covers on. We will certainly be calling again for further problems and highly recommending to family and neighbors. Thanks Chris, job well done
Maria L. San Jose, CA
I had a plumbing leak and I called Miracle Plumbing at the last minute. They showed up and the service was spectacular! Phil was awesome, knowledgeable and professional. I would definitely use them again. They are also very reasonable on pricing. Use Miracle Plumbing and you will definitely be more than satisfied with their services. Awesome company and awesome employees. Thank you Phil.HR Executive Mari
Jorge W. San Jose, CA
Great service from beginning to end. Called and spoke with Judy with the greatest customer service skills. then Chris came over (He called minutes before to confirm the appointment.) Very Professional, went over details of the job and after the job was finished, suggested improvements for the future. Judy called later to make sure the job was done to our satisfaction. I will definitely recommend them and use their services again in the future. Thanks
Yen-Lin C. Sunnyvale, CA
It was Sunday evening and we got the problem fixed right away! They also kept our house clean! Definitely recommend!
Karla S. Los Angeles, CA
I highly recommend Miracle Plumbing for all your commercial and residential plumbing problems Phil has helped us in both ways. Everyone is very nice, punctual, reliable and great prices. Judy and Chris are just amazing to work with they go out of their ways to help you fix your problems since our office is in Los Angeles we trust they always do a great job. Thank you very much to everyone from Miracle Plumbing keep up the great work.
Ron N. Los Angeles, CA
We had Phil come out and help us. He is really nice and honest, he took time to explain to us everything and in the end he saved us a lot of $$$$$. Really good people we made friends with Judy at the office and they even helps to find other vendors
Don C. Saratoga, CA
We just experienced a backed up drain line on a Saturday morning. We looked for a good review of a plumbing company on Yelp to help unclog the line. We thought we would not receive help for several hours but what a surprise when we called Miracle Plumbing. They had received some positive reviews on Yelp but one doesn't know until you receive the service if the review was an accurate one. Phil M was out to our home within an hour, was very friendly, courteous and knowledgeable as to what our need were. Within a half hour, water was flowing and we were very pleased and satisfied with the overall result. And the price was very reasonable and truly fair for what was accomplished. Would call Miracle Plumbing again if I have any other plumbing needs
Neilg G. Campbell, CA
Had a flooded bathroom on a Sunday, called Miracle Plumbing and Phil came out within a couple hours to fix the problem. He is very professional, courteous, knowledgeable, and thorough. Highly recommended.
Galina A. Santa Clara, CA
Absolutely professional, called late afternoon on a Saturday, spoke with Judy (she made me feel comfortable right away) and she contacted a plumber while I was still on the phone and was able to have Phil to my house to fix a kitchen sink within an hour from my phone call. It was fixed in no time! Excellent service and very fair prices! I would definitely recommend them to all my friends.
Z G. San Jose, CA
Simply the best :) Corroded spigot pipe started leaking and I had to turn the water off to the house. Called Miracle Plumbing, and spoke to Judy ( top marks for customer service ). She informed me Phil would be there asap because I had no water. Phil arrived within the hour. He was friendly, courteous, and quickly explained how he could fix this and the price. He took care of this and was efficient and a pleasure to deal with. Highly recommended
Michael K. Los Gatos, CA
What a TERRIFIC EXPERIENCE! At Christmas we were expecting 20 people in our home all day --and, of course, our plumbing backed up just before the event. We had previously used another plumber and we called them and were very disappointed by their failure to fix the problem. We suffered with very limited plumbing through Christmas, and then right after New Year's Day we sought to have the situation corrected --which the original (now, prior) plumbing company failed to solve on 3 different efforts. So, in desperation and in reliance on reviews in Yelp, we reached out to Miracle Plumbing. What a DIFFERENCE --and what a successful result.On the Saturday after New Year's we finally contacted Miracle Plumbing and spoke with Judy and then Phil --a "supervisor". Phil was very knowledgeable and came to our home within THIRTY MINUTES of our telephone conversation. He ended up being here for almost two hours --snaking from within the backed up shower out to the main, and then again from the main back into the house. He had to use three different machines as the problem continued to be seeming intractable. Finally the situation was resolved. The price ("flat-pricing") Phil quoted was, to us, very reasonable --about $272, higher than the prior plumber but well worth it. Phil was professional, personable and --most important of all --knew what he was doing and wasn't going to "give up" until he solved our problem, which he did.
In the future (plumbing problems in old houses seem to never end) Miracle Plumbing (and Phil) will be our go-to plumber --for us and our many adult children who live in the area. In fact, we have arranged with Phil to come out again to do some additional work re-seating our fancy Toto "automatic" toilet, and we actually look forward to his return with the additional people necessary to do this next project. He is also taking over responsibility for regular maintenance of our "high-end" water heater and radiant heating system.
Don't bother calling anyone else –Miracle Plumbing was terrific. And within 30 minutes after Phil left us, Judy (from the office) called to make sure everything was accomplished as promised, which it was. She was also very gracious, pleasant and reassuring.
USE these folks --based on this experience I am sure that you will be pleased with the responsiveness, the quality of the work (everything was left clean and dry!), and the price. Michael
Mitchell G. Sunnyvale, CA
Wow, what service. Flat rate service so you know what it will cost no matter how long it takes and he made no effort to sell me anything I did not need. In fact he told me not to do something at that time and to wait it would be more cost effective that way.1st class all the way. HIGHLY recommended.
Don't bother calling anyone else –Miracle Plumbing was terrific.
Shane J. Los Gatos, CA
It was Saturday evening and I knew I had a real problem -so much so I had to shut off the water at the meter. Not expecting to be able to find anyone to help at that hour, I was encouraged to find that Miracle Plumbing was 'open' and Judy called me back within 10 minutes.Phil showed up at the house at 8a on Sunday morning right on time -just the smiling, friendly face you want to see when you have what could be a major repair. How could he be so happy to be here this early on a Sunday? He patiently listened as I explained what happened and then methodically started to diagnose the problem. Within 30 minutes, he had figured out what happened, established a workaround, and had the house back on the water line (insert happy family cheers here). All this for a rate that was, well, unbelievable.I highly recommend Miracle Plumbing for any plumbing related need and will certainly be calling them again when needed in the future.
Mitchell G. Sunnyvale, CA
And they came thru for us again. Our regulator valve on our hot water heater failed. Ordered a new one overnighted. The valve did not arrive due to a UPS screw up, so the Miracle Plumbing put us on the schedule for the next day with no hassle and priority. We called at 10:30 when the valve arrived on our doorstep and there were there by 11 to install it. Amazing service and a job well done always at a fixed price.
John C. San Jose, CA
Excellent service. The technician showed up on time and found the trouble within minutes. I received feedback and a detailed invoice. Could not have been easier . Thank you for a job well done !
Staci L. San Jose, CA
Miracle Plumbing is top notch! After making many calls to various plumbers, getting quotes but not getting calls returned. Phil & Chris came out and took care of the problem. They were working from 9 a.m.- 9 p.m. to ensure I had a new water heater. They were going to drain it one day and do the job the next day but decided that since they started the job they were going to finish it so that I didn't have to go take a shower at my neighbors. Phil & Chris are very professional yet personable and Judy in the office is great. I will definitely recommend these guys to anyone who needs plumbing help. Thank you Miracle Plumbing!
Alicia Y. San Jose, CA
Quick, professional, and great customer service. Phil was out here not too long after I called and had us snaked and back into business. I definitely recommend this service and would use them again.
Jake W. Los Gatos, CA
Had a water leak with my hot water heater, called them and they came with in 30 mins. Phil was professional and friendly he was also honest and fast. I would use them again.
K C. San Jose, CA
We discovered water on the floor of our garage on Saturday morning - Christmas Eve. We called “Miracle Plumbing" and talked with Judy - who was just a delight. She said she would contact Phil. He was out to our house in the afternoon, and stayed until around 7pm replacing the water heater. His smile and great attitude never made us feel that we were intruding on his holidays, and he was even going to another call after ours. Then on Sunday - Christmas Day - we got a call from Judy (again - she's just so nice), saying Phil needed to come by and pick up a tool he had left. When he came by he still had that great attitude. We will totally use them in the future and would recommend them to anyone else!
Paul N. San Jose, CA
Will definitely call on these guys again should the need arise. Chris was the tech who came to our house and was very clear about what needed to be done in order to diagnose the problem (we had a ceiling leak from the upstairs.) I could tell he was thinking of possible scenarios and took every step to ensure that the leakage was discovered. Thanks for answering the call as I often go with the first company who actually answers the phone rather than leave a voicemail.
Julie J. San Jose, CA
Highly recommend!! Phil was a life saver! I cannot thank him enough for his quick response and great work! Definitely a number to keep handy!
Wayne D. San Jose, CA
Last year after a family get together, the sink stopped. I called Miracle Plumbing. And they showed up quickly, and went beyond and above in making sure our line was good and open. Thanks for the fast and thorough service.
Sean L. San Jose, CA
Situation: It was 7 pm on Friday night, the kitchen sink was clogged, dirty dishes piled up all over the counter & guests coming to visit over the weekend. I couldn't reach my regular plumber, an old family friend, so I called 3 new places listed as Google Trusted. ONLY Miracle Plumbing picked up the phone right away even though all were listed as 24/7. Phil came over first thing Sat morning and cleared the line out past the outside of the house and explained really clearly how it happened and what the future of those pipes may be and what the options are down the road. Price was right. GREAT GREAT GREAT company.
Theresa S. San Jose, CA
My 93 year old mother had a emergency leak, they came out the same day.Phil was very patient and explained all our options. We never felt rushed or pressured. He did a great job and everything was cleaned up when he was done.We would definitely use them again!
Ravi S. San Jose, CA
We desperately needed a urinal fixed at our dealership and these guys took care of it immediately. I spent all morning calling their competitors who were simply not taking my call, or giving me excuses on why they cannot take the job. Miracle Plumbing took the job confidently, and showed up within an hour or so. Phil did an excellent job repairing the issue and explaining what needed to be done and how much it would cost every step of the way. I was blown away when he took the time to explain that the cost would be minimally different, but he wanted to make sure that I was okay with the price before proceeding. Very professional and it allows for me to make an informed decision. They took care of the problem and billing was simple. I'm putting them in our company system as a preferred vendor for any future plumbing needs. 5 stars for sure!
Dee B. San Jose, CA
I am writing this review because I want people to know what an amazing experience I had with this company. My water heater went out over the weekend. I called and Phil came out within an hour of my call. There is no one nicer than Phil. He was so friendly, so professional and takes the time to explain to you all the work he is doing. I asked him for business cards when he was finished and have passed them around to home owners that live close to me and also co-workers. Phil and Judy are just awesome!!!! I highly recommend this company!!!!!!!!!!!!!!!!!!!!!!!!!!!
Michael M. San Jose, CA
Super Helpful. I called Miracle Plumbing at 7:00 in the evening because I heard a sound coming from my toilet. Ugh they were clogged and plunging them didn't help. I spoke to a very helpful woman that was ready to send some one out. She did tell me that there would be an after hours charge but would be happy to send someone if need be. I opted to wait till to morning as she said she could send someone first thing. In looking at my schedule I found that I couldn't be available till noon. Miracle Plumbing was more than happy to work with our schedule. BIG bonus points for that. Thanks. As for the service they lived up to all our expectations and like true pro's there were quick to figure out the issue and get it resolved.YEAH working toilet!!!! Thanks Phil!